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"I stayed with my husband and toddler for five days. They gave us a free room upgrade at check-in. We picked this hotel for the location since it was convenient for highway access. We're originally from the area so we knew what we were looking for. Our room was clean and comfortable and had a nice view of the lake. They provide a good breakfast with decent eggs and tasty pancakes. There's plenty of free parking. If I was a tourist, I probably wouldn't want to stay here since I wouldn't say it's exactly modern or has an overall good vibe. It's slightly depressing and it might be a combo of the dated decor and building and also the sad looking clientele. That said, the employees are nice and helpful and the rooms are clean so if you're strapped for cash and just need a bed to sleep in it's fine. But it's not one of those places you go to for the ambiance."

"Great services and quick check-in. "

"Excellent complimentary breakfast buffet that includes made-to-order omelettes. Staff was very attentive and accommodating. Rooms/suites were excellent for our extended stay."

"The hotel was beautiful. Very open feel and staff were friendly. When you walk in you smell the smoke from the Spanish restaurant instantly. If smoke bothers you, beware as it spreads over entire hotel. The beds are firm which was not great for my spinal issues. Our tv didn’t work and there was no hotel bartender. Had to try and get seat at restaurant to get a drink."

"Can’t get coffee until 730 on the weekends did not get our room refreshed asked for clean towels said they couldn’t give us clean towels because they were shortstaffed. Other than that. It was a delightful day. Breakfast was pretty good."

"Breakfast was great! Property was old from the exterior and needed to be painted and parking lot needed a high pressure wash. Did not represent the name “Crown Plaza” Room was clean. Television was old and was not a smart TV that streamed services could be accessed. Pool was tiny, little bigger than a jacuzzi, very disappointing. "

"My stay at Bedford Hotel Plaza was honestly one of the worst hotel experiences I’ve ever had. From the moment we arrived, the place felt neglected and poorly maintained. The swimming pool was completely unacceptable — there wasn’t even any water in it. Instead of being a relaxing hotel facility, it looked abandoned and unusable, which was incredibly disappointing considering it was advertised as one of the hotel amenities. The room itself was just as bad. The windows didn’t even close properly, which meant constant noise from outside and cold air coming in all night. It made it almost impossible to sleep comfortably, and it also felt very unsafe. Breakfast was the final disappointment. Not only was the food low quality and poorly presented, but there were actual bugs around the breakfast area. Seeing insects near food completely ruined my appetite and raised serious concerns about hygiene and cleanliness throughout the hotel. Overall, the entire hotel felt run-down, unhygienic, and badly managed. I would absolutely not recommend Bedford Hotel Plaza to anyone looking for a comfortable or clean place to stay. There are far better hotels for the same price. Very disappointing experience."

"Definitely need improvement in the rooms. A handle on the dresser was broken and thus the drawer was unusable. Had a thermostat in the room, but it was not hooked up at all. There were people partying in the hotel until 2:00 a.m. with music blasting throughout the entire hotel, but there was no response or action taken by hotel staff."

"Great location, friendly and helpful staff, clean and large room/bathroom."